Shipping & Returns

We dispatch orders within one working day, from our warehouses in New York, Los Angeles and Chicago.

We ship with a range of trusted carriers based on your location to ensure the fastest and most reliable delivery possible. Please note that during major holidays delivery times may be longer. See our shipping rates below: 


We dispatch orders within one working day, from our warehouses in New York, Los Angeles and Chicago.

 

We ship with a range of trusted carriers based on your location to ensure the fastest and most reliable delivery possible. Please note that during major holidays delivery times may be longer. See our shipping rates below: 


 

US
 Standard Tracked (2-5 days) - Free for all orders over $35
Express Tracked (1-2 days) - $5.65


Canada


DHL International Express (3-6 business days) - $5.99


Please visit www.zimadental.ca for lower shipping costs.




UK


Please visit www.zimadental.co.uk for lower shipping costs.



EU


Please visit www.zimadental.nl for lower shipping costs.



 

Australia and New Zealand 


Please visit www.zimadental.com.au for lower shipping costs.



Rest Of World


DHL International Tracked - $24.99



Returns Policy

If you have received the incorrect items or the items you have received are faulty, please get in contact via our support page here.

If you are not satisfied with the goods you have received, you can return them to us within 30 days of receipt, providing they are in the original resalable condition.

Once returned you will be entitled to a full refund which will not include the cost of the return postage. We are not able to refund or exchange items that appear to have been used, opened, or are not in the original condition. 

Return Process:

  • Send your photos or video of the products and description of the issue via our support page here.

  • Once approved, you will be given the address to send your parcel to. Please ensure your return is well packaged and meets all the conditions outlined below.

  • Use an insured tracking delivery service to ensure your parcel reaches us safely.

Returns Terms and Guidelines:

  • For hygiene reasons all returned items must be unused and be packaged with all original parts.

  • Please make sure all returned items are well packaged, so as not to be damaged in the post.

  • Please make sure all return packages are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.

  • Please make sure that the returns form has been approved - without approval it may result in your return not being processed.

  • Please be advised that we do not accept returns of replacement units.