Customer Service FAQ

If you are unsure whether your order has been processed, please check your email for a confirmation message that includes your order details. It's possible that the email may have been filtered into your junk folder, so please check there as well. If you cannot locate the confirmation email, please contact us and we will verify the status of your order. We will be happy to help you complete your order successfully if necessary.

If you are uncertain about the status of your order, please be sure to check your email for a confirmation message that contains all the relevant details. Occasionally, such emails may end up in your junk folder, so please check there as well. If you are unable to locate the confirmation email, please do not hesitate to contact us for assistance. We will be happy to verify the status of your order and help you complete your purchase successfully if required.

Unfortunately, once an order has been placed, it is not possible to modify the products included. In order to add any additional items to your purchase, you will need to place a new order with the desired products. We apologize for any inconvenience this may cause.

If you have mistakenly provided an incorrect shipping address, we regret to inform you that we cannot make any changes to the shipment after it has been dispatched. We suggest contacting the courier service immediately to arrange for the delivery to be redirected to the correct address. Alternatively, if available, you may consider selecting the option to deliver to a 'safe place' to ensure that your order is received securely. We apologize for any inconvenience this may have caused.

Please get in touch with us as soon as possible with any photographs or videos you have of the issue along with the Lot number (found at the bottom of your Dental pod) so we can look into this for you as soon as possible!

After your order has been dispatched from our distribution center, you will receive an email confirmation containing a tracking link that will allow you to receive updates on the delivery status. Using this link, you can also opt to set up text notifications to stay informed about the progress of your package.

We apologize that your order has not arrived yet. We recommend checking the tracking link provided for the latest updates, as there may be an occasional delay with the courier that is beyond our control. If you are unable to find any information on the tracking link, please don't hesitate to contact us using the form below. We will be happy to investigate the matter for you.

At checkout, we have multiple shipping options for you to select if you would prefer priority shipping. Once your order has been placed, we are unable to edit this for you. 

Once you have posted your return back to us we will refund you within 14 days of the product arriving back with us at the studio. If this time has passed, please get in touch. 

Please get in touch with us if you would like to use our 30-day guarantee. Please ensure that 30-days have not passed since the delivery of your order as after this the offer is no longer valid. Kindly note, we do not cover the cost of shipping for returned used items. 

Currently, we do not offer exchanges. You will need to return the product to us and re-order your preferred item. 

If you need to modify or cancel your subscription, please contact us directly at support@zimadental.co and we will be happy to assist you with the necessary changes. We understand that managing subscriptions can be challenging, and we are actively working on developing a more user-friendly system that will give you complete control over editing your subscription. Stay tuned for updates!